CURRICULUM VITAE
Name : Ozkan Tutuncu
Place of Birth : Manisa, Turkey
Date of Birth : 29.08.1966
Office Phone : + 90 232 412 50 33
Fax Number : + 90 232 277 65 84
E-mail : ozkan.tutuncu@deu.edu.tr
Education :
* PhD. Dokuz Eylul University, Institute of Social Sciences, Department of Hospitality Business, 1998.
* PhD. Research, Michigan State University, Eli Broad College of Business, Department of Hospitality Business, 1997.
* MSc, Dokuz Eylul University, Institute of Social Sciences, Department of Hospitality Business, 1994.
* BA, Cukurova University, Faculty of Business, Department of Hospitality Business, 1988.
Professional Experience:
* Head of Department of Quality Improvement and Accreditation in Health Care, 2006-
* Director of Center for Quality and Excellence, 2005-
* Associate Professor, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 2004-
* Assistant Manager, Dokuz Eylul University, Institute of Social Sciences, 2000-2005.
* Assistant Professor, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 1998-2004.
* Research Assistant, Dokuz Eylul University, Faculty of Business, Department of Hospitality Business, 1992-1998.
Courses Given:
Total Quality Management, Quality Management Systems, Research Methods, Project Management
Research Interests:
Hospital(ity) Management, Quality Management, Service Quality, ISO QMS Series and Standards, Social Accountability, Safety Culture, Accreditation in Health.
Scholarships:
* Postgraduate Research Scholarship, WTO and Ministry of Foreign Affairs of Italy, Rome, 1999.
* Doctorate Research Scholarship, Turkish Academy of Sciences, Ankara, 1996.
* National School Bourses, Turkish Ministry of National Education, Ankara, 1984.
Awards:
* Best Paper Award, The 4th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Belek, Antalya, Turkey, 2008.
* Best Poster Award, “The Role of Quality Management System in Patient Safety Culture for Central Sterilization Units”, Annual European Forum for Hospital Sterile Supply Conference, Lillehammer, Norway, 2006.
* Best Paper Award, “Patient Safety Culture in Hospitals: An Empirical Research in Izmir”, The 4th National Health Care Management Congress, Fethiye, Mugla, Turkey, 2006.
* Best PhD Dissertation Advisor, The 3rd World Conference for Graduate Research in Tourism, Hospitality and Leisure, Canakkale, Turkey, 2006.
* Best MSc Dissertation Advisor, The 3rd World Conference for Graduate Research in Tourism, Hospitality and Leisure, Canakkale, Turkey, 2006.
Recent Articles:
* Tutuncu, O. & Kucukusta, D., (2009), Canonical Correlation between Job Satisfaction and EFQM Business Excellence Model, Quality & Quantity International Journal of Methodology, 43 (3), (In Progress).
* Tutuncu, O. & Kucukusta, D., (2008), The Role of Supply Chain Management Integration in Quality Management, International Journal of Management Perspectives, 1 (1).
* Tutuncu, O. Relationship between SA 8000 Social Responsibility Standard and Quality of Working Life, Dokuz Eylül Üniversitesi, Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 10 (1) (In Progress, Turkish).
* Tutuncu, O. & G. Savran. (2008), Affects of Ethical Climate and Burnout on Quality Management: A Research on Laboratories, Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 10 (1).
* Tutuncu, O. & Kucukusta, D., (2007), Relationship between Organizational Commitment and EFQM Business Excellence Model: A Study on Turkish Award Winners, Total Quality Management and Business Excellence, 18 (10).
* Tutuncu, O. & Kucukusta, D., (2007), Relationship between Job Satisfaction and Business Excellence: Empirical Evidence of Hospital Nursing Departments, Journal of Comparative International Management, 9 (2).
* Tutuncu, O. & Kozak, M. (2007), An Investigation of Factors Affecting Job Satisfaction. International Journal of Hospitality and Tourism Administration, 8 (1).
* Tutuncu, O. & Tas, I. (2007), Evaluation of Travel Agencies’ Attitudes towards the European Union, Anatolia: An International Journal of Tourism and Hospitality Research, 18 (2).
* Tutuncu, O., Kucukusta, D. & Yagci, K., (2007). Patient Safety Culture and A Measurement Instrument within the Context of Total Quality Management. Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 9 (1) (Turkish).
* Tutuncu, O. & Kucukusta, D., (2006). Patient Safety Culture and Accreditation: An Evaluation of Medical Laboratories within the Context of Total Quality Management. Dokuz Eylul Universitesi, Sosyal Bilimler Enstitusu Dergisi, 8 (4) (Turkish).
* Tutuncu, O. & Kucukusta, D., (2006). Patient Safety Culture and an Implementation on Nursing Department. Hastane Yonetimi Dergisi, 10 (2) (Turkish).
Papers:
* Tutuncu, O. (2008), Relationship Between Patient Safety and Quality Management System: A Comparative Analysis Among ISO 9000 Certified and Non-Certified Hospitals in Turkey”, The 6th Asia Network for Quality Congress 2008, Bangkok, Thailand.
* Tutuncu, O. ve D. Kucukusta (2008), Evaluating the Effects of Quality Assurance: A Comparative Analysis between ISO 9001 Certified and Non-Certified Hospitals in Turkey, Asia-Pacific Quality Network 2008 Conference & Annual General Meeting, Tokyo, Japan.
* Tutuncu, O., (2008), Quality and Accreditation in Health Care, Turkey: How are They Going?, 5th National Congress of Health Care Management, Bodrum, Mugla, Turkey (In Turkish).
* Tutuncu, O. ve D. Kucukusta (2008), Employees in Organizations; Attitudes, Behaviors and Motivation, 2nd International Sterilization Conference, Cesme, Izmir, Turkey (In Turkish).
* Tutuncu, O., D. Kucukusta, A. Akman, A. Baykan, İ. Kiremitci ve G. Nizamoglu (2007). The Role of Patient Safety Climate on ISO 9001 Quality Management System. 51st European Organization for Quality Annual Congress, Prague, Czech Republic.
* Kucukusta, D. & O. Tutuncu (2007). Supply Chain Management Integration and Its Effects on Performance in Hospitality Industry. International Tourism Biennial, Canakkale, Turkey.
* Tutuncu, O., (2007). Success Factors of ISO Quality Management Systems for Health Care Organizations. HGD First International Patient Safety Congress, Antalya, Turkey.
* Tutuncu, O., (2007). Evaluation of Non-conformities within the Context of ISO 9001:2000 Quality Management System: An Application in the Urla State Hospital. First International, Conference on Quality in Health Care, Patient Safety and Accountability, Antalya, Turkey.
* Avcı, N., Kucukusta, D. & Tutuncu, O. (2007). Organizational Deviance: An empirical Study in Hospitality Industry. Cesme National Tourism Symposium, Cesme, Izmir, Turkey (In Turkish).
* Tutuncu, O., Kucukusta, D., Ekiz, E. & Yagci, K., (2006). The Relationship Between Job Satisfaction and Burnout: An Implementation on Hospitality Industry. International Conference of Business, Economics and Management Disciplines, Beijing, China.
* Tutuncu, O., Gidener, S. & Kucukusta, D., (2006). Relationship Between Job Satisfaction and Business Excellence: An Implementation on Nursing Departments Of Hospitals. International Conference of Business, Economics and Management Disciplines, Beijing, China.
* Seren, S., Tutuncu, O. & Yagci, K., (2006). Resistance to Change in ISO 9001 Certified Hospitals in Turkey. International Conference of Business, Economics and Management Disciplines, Beijing, China.
* Gidener, S., Tutuncu, O., Kucukusta, D., Cakiroglu D. & Kaymaz, N., (2006). Factors Affecting the Success of Medical Secretaries: An Implementation on Dokuz Eylul University Research Hospital. 5th National Congress of Office and Secretary Management, Canakkale, Turkey (In Turkish).
* Tutuncu, O., Kucukusta, D. & Yagci, K., (2006). Measuring Customer Satisfaction in Non-Profit Organizations within the Context of Total Quality Managemen: A Study on Police Rehabilitation Centers. The Third Graduate Research in Tourism Conference, Canakkale, Turkey (In Turkish).
* Tutuncu, O., Guner, G. & Gidener, S. (2006). Quality Improvement and Accreditation in Health Care: A Graduate Program Curriculum Development. 4th National Health Care Management Congress, Fethiye, Mugla, Turkey (In Turkish).
* Gidener, S., Tutuncu, O. & Kucukusta, D. (2006). Patient Safety Culture in Hospitals: A Study in the City of Izmir. 4th National Health Care Management Congress, Fethiye, Mugla, Turkey (In Turkish).
* Tutuncu, O. (2006). An Evaluation of ISO 9001:2000 Quality Management System for Central Sterilization Units. First National Congress on Sterilization, Kusadası, Aydın, Turkey (In Turkish).
* Tutuncu, O. & Dogan, O., (2005). Analysis of the Relationship between Job Satisfaction and EFQM Business Excellence Model: An Implementation on Turkish Quality Award Winners. 10th World Congress for Total Quality Management, Winnipeg, Canada.
* Tutuncu, O., Kucukusta, D. & Yagci, K., (2005). An Analysis of Organizational Commitment and Job Satisfaction among ISO 9001:2000 Certified Companies: An Empirical Study on Hospitality Industry. International Conference of Business, Economics and Management Disciplines, New Brunswick, Canada.
* Tutuncu, O. & Dogan, O., (2004). Analysis of the Relationship Between Total Quality Management and EFQM Business Excellence Model and An Implementation in Turkey. 7th. International QMOD Conference: "Management Challenge for the New Millennium, Monterrey, Mexico.
Posters:
* Tutuncu, O, Kucukusta, D. & Erbil, H. (2007). The Role of Patient Safety Climate on ISO 9001 Quality Management System: Perceptions of Employees in CSU, International Congress for Reprocessing of Medical Devices, Baden, Austria.
* Tutuncu, O ve Kucukusta, D. (2007). A Curriculum Development in the Field of Quality Improvement and Accreditation for Health Care, Medical Education Symposium, Ankara Universitesi Tip Fakultesi, Ankara, Turkey.
* Tutuncu, O. & Erbil, H. (2006). The Role of Quality Management System in Patient Safety Culture for Central Sterilization Units. Annual European Forum for Hospital Sterile Supply Conference, Lillehammer, Norway.
Books and Chapters:
* Tutuncu, O. (2009). Quality Systems in Hospitality Services (In Turkish). Ankara: Detay Yayincilik(In Progress).
* Duman, D., Kocak, G.N. & Tutuncu, O. (2006). The Role of Non-Monetary Costs in a Model of Leisure Travel Value. In: M. Kozak & L. Andreu (Eds), Progress in Tourism Marketing. Oxford: Elsevier Ltd.
* Tutuncu, O. & Dogan, O., (2003). Implementation of ISO 9001:2000 in Service Industry within the Context of Total Quality Management (In Turkish). Izmir: D.E.U. Matbaası.
* Tutuncu, O. & Demir, M., (2002). Human Resources Management and Analysis of Employee Turnover Rate in Hospitality Industry (In Turkish). Ankara: Turhan Kitabevi.
* Tutuncu, O. (2001). Measurement of Customer Satisfaction in Service Industry (In Turkish). Ankara: Turhan Kitabevi.
* Tutuncu, O. (2001). Management Accounting in Hospitality Business (In Turkish). Ankara: Turhan Kitabevi.
Research and Project Visits:
* Carl Thiem Klinikum, Cottbus, Germany, 2007.
* Internationale Akademie für Bildung, Doberlug-Kirchhain, Germany, 2007.
* University of Minnesota, Juran Center for Leadership, Minneapolis, USA, 2003.
* University of Maryland, Center for Quality and Productivity, College Park, USA, 2003.
* University of Wisconsin, Center for Quality and Productivity Improvement, Madison, USA, 2003.
* Virginia Tech and State University, Faculty of Business, Blacksburg, USA, 2003.
* University of New York, Faculty of Business, New York, USA, 2003.
* Rome School of Tourism Sciences, Rome, Italy, 2000.
* Michigan State University, Eli Broad College of Business, East Lansing, USA, 1997.
Memberships and Others:
* International Organization for Standardization (ISO), Member of Turkish Committee (ISO/TC 176-MTC44; ISO/TC 228-MTC45; ISO/TC 210-MTC47; ISO/CASCO-MTC101)
* Member of European Organization for Quality (EOQ)
* Member of Japanese Society for Quality Control (JSQC)
* Member of Asia Pasific Quality Network (APQN)
* Associate Member of Asia Academy of Management (AAoM)
* Division Chair of Total Quality Management, International Conference of Business, Economics and Management Disciplines
* Division Editor of Anatolia: Journal of Tourism Researches
* Member of Editorial Advisory Board, International Journal of Management Perspectives
* Member of Editorial Review Board, Journal of Institute of Social Sciences, Dokuz Eylul University
* Member of Editorial Review Board, Journal of Faculty of Business, Dokuz Eylul University
* Member of Editorial Board, Journal of Turkish Hotel Federation (TUROFED)
* Member of Editorial Review Board, Journal of Institute of Social Sciences, Balikesir University
* Member of Editorial Review Board, Journal of Institute of Social Sciences, Mustafa Kemal University